FAQs

Orders

What happens after I've placed my order?

First, you will receive an order confirmation to your registered email. Then you will receive another email confirming that we have sent your picture. In that email you will also get the tracking information, which you can use to follow your shipment online.

How do I know if my order is approved?

You will receive an order confirmation to the email address that you registered when you placed the order.

 

Payment options

How do I pay for my painting and are my payments safe?

At checkout you can choose to pay by debit-, credit card or paypal.

Note that additional exchange fee may apply if your currency is other than US dollars.

 

Delivery and shipping

Will I have to pay extra for shipping when shopping at your Art Store?

There is no shipping charge added to the price of the painting when you shop with us. The price you see for the painting is also the price you will have to pay at checkout; nothing additional for shipping or extra payment fees will be added.

 

What shipping service do you use?

We use FedEx, USPS and DHL.

 

 

Questions about our paintings

Are your paintings really hand painted or is it just prints made from a painting?

All art on this website that we call paintings are all unique and hand painted by our talented artists. 

They are not mass-produced prints, but genuine craftsmanship where you will be able to see structure in the paint.

 

Terms & Conditions

What do you have for terms of purchase and return?

You always have 14 days of full right of withdrawal on all the artworks.

For returns, please email info@hilacreations.com with the subject 'Returns' and include your order number, name and the reason for the return.

Please note that customers are responsible for shipping costs of returned items.

CUSTOM ORDERS ARE NOT ELIGIBLE FOR RETURNS OR REFUNDS